Lusendova
Privacy Policy
This Privacy Policy explains how Lusendova, operated by Main Street Liquor ("we", "us"), collects, uses and shares information when you use lusendova.com and the client portal. It covers our clients and their authorized users, people who request an invitation, and the recipients of gifts our clients send.
1. Information we collect
Invitation requests: your name, company, work email, role, industry, phone if provided, and your answers about gifting volume, budget, frequency and occasions.
Client accounts: user names, email addresses, passwords (stored only as secure hashes), company details, pricing terms, order history, address book entries and support correspondence.
Orders: the bottles selected, gift options, engraving text and gift messages, shipping addresses, and payment status. Card details are entered directly with our payment processor, Stripe; we never receive or store full card numbers.
Recipients: names, company, delivery addresses, and optionally phone numbers and email addresses that a client provides so we can deliver a gift.
Technical data: IP address, browser type, pages visited and similar logs, and a session cookie that keeps you signed in.
2. How we use information
To review invitation requests and set up accounts; to process, fulfill, ship and track orders; to produce engraving and gift messages; to verify that recipients are 21 or older; to send order confirmations, shipping updates, password links and account notices; to provide support; to prevent fraud and comply with alcohol, tax and other laws; and to improve the Service.
We do not sell personal information, and we do not use recipient information for our own marketing.
3. How we share information
Carriers and delivery partners, to deliver shipments and obtain adult signatures. Stripe, to process payments. Our email provider, to send transactional messages. Our fulfillment and engraving team. Professional advisers and authorities where required by law, including alcohol regulators and tax authorities. A successor in the event of a merger or sale of the business.
Recipient information is shared only as needed to deliver the gift and is not disclosed to other clients.
4. Cookies
The portal uses a strictly necessary session cookie to keep you signed in, and the browser's local storage to remember your in-progress cart. The public site does not use advertising cookies.
5. Retention
We keep order and payment records for as long as required by alcohol licensing, tax and accounting laws, generally at least 7 years. Account information is kept while the account is active and for a reasonable period after closure. Invitation requests that do not become accounts are kept for up to 2 years.
6. Security
Data is transmitted over encrypted connections, passwords are hashed, payment card data is handled only by Stripe, and access to client and recipient data inside our systems is limited to staff who need it to fulfill orders.
7. Your choices and rights
Account users can update their name, email and password in the portal. You may ask us to correct or delete information, or to provide a copy of the information we hold about you, by contacting us at the address below. Depending on where you live you may have additional rights under laws such as the California Consumer Privacy Act; we honor those rights and do not discriminate for exercising them. We may need to retain certain records to meet legal obligations.
Gift recipients who wish to know what information a client provided to us, or to have it deleted after delivery, may contact us and we will respond within a reasonable time.
8. Age
The Service is for adults aged 21 and over. We do not knowingly collect information from anyone under 21.
9. Changes
We may update this policy from time to time and will post the effective date at the top of the page. Material changes will be communicated to account users by email or in the portal.
10. Contact
Privacy questions or requests: hello@lusendova.com.